09 / Engagement
Respond at the speed of social — without going off-message.
AI drafts three carefully-toned replies for every high-risk mention. A communicator reviews, edits and approves before anything goes live.
High-Risk Queue
6
Drafts
13
Approved
2
Posted
3
Rejected
2
High & critical mentions
Response Queue
- HighInstagramDraft
Potholes everywhere in Kamiesberg. Cars getting damaged daily. When will the roads dept act?
Kamiesberg · Electricity2026/06/27 - High📰 SABC NewsAwaiting draft
Premier visits Sol Plaatje amid growing electricity concerns
Sol Plaatje · Electricity2026/06/26 - CriticalYouTubeDraft
Crime is out of control in Sol Plaatje. Where are the police? Where is the MEC?
Sol Plaatje · Service Delivery2026/06/25 - CriticalFacebookAwaiting draft
Potholes everywhere in Karoo Hoogland. Cars getting damaged daily. When will the roads dept act?
Karoo Hoogland · Housing2026/06/24 - High📰 Daily MaverickAwaiting draft
Northern Cape sees rise in electricity complaints, says watchdog
Joe Morolong · Electricity2026/06/24
Pick a mention to draft a response
Select a high-risk mention from the queue to draft an AI-generated reply.
